Privacy Policy

This Privacy Policy applies to all services provided by TARAAANG ORGANIC FOOD PVT LTD through our website (taraaangorganicfood.com), telephone ordering, and in-store interactions across our Barrackpore Headquarters, Paltapara Dhaba, Nilganj Dining Hall, and Bhatpara Hub.

We are fully committed to complying with the Digital Personal Data Protection (DPDP) Act, the Information Technology Act, 2000, and standard global best practices for data transparency and user confidentiality.

We only collect the minimal personal data required to deliver authentic organic food and provide an exceptional customer experience:

• Contact & Identity Data: Your name, phone number, and email address provided during account registration or checkout.
• Delivery Information: Physical delivery address, landmark, and PIN code (e.g. 700121 or respective destination) to fulfill hot food and grocery deliveries.
• Order History & Preferences: Items ordered (e.g., Litti Chokha, Thalis, cold-pressed oils), frequency, and saved delivery preferences.
• Technical Diagnostics: IP address, device type, browser specifications, and anonymous usage patterns to optimize website load speeds and prevent fraudulent activities.

Your personal data is used solely for genuine, legitimate business operations:

All online financial transactions are executed through PCI-DSS Level 1 compliant payment gateways. We implement bank-grade 256-bit SSL encryption for every transaction.

We do not sell, rent, trade, or monetize your personal data to third-party advertisers or marketing data brokers under any circumstances.

Data is shared solely on a strict need-to-know basis with verified operational partners:

• Delivery Fleet & Logistics Carriers: Only your name, delivery address, and contact number are provided to riders and courier partners solely to execute shipment delivery.
• SMS & WhatsApp Gateways: Used solely to transmit automated order updates and OTP verifications.
• Statutory & Law Enforcement Authorities: Disclosed only when strictly required by a court order or applicable Indian statutory laws.

Our website utilizes local storage (`localStorage`) and minimal session cookies solely to preserve your active shopping cart items (`taraang_cart`), remember your preferred outlet selection, and maintain your login state between page reloads.

You can configure your web browser to reject cookies or clear local storage at any time; however, please note that doing so may require you to re-add products to your cart upon each visit.

All collected customer data is stored on secure cloud servers situated within India with restricted role-based administrative access, SSL/TLS protocols, and active firewall monitoring.

We retain your transaction records only for as long as necessary to satisfy accounting, taxation, and consumer protection mandates under Indian corporate laws (typically 7 years for financial tax audits).

As a valued customer, you have full control over your personal data under Indian privacy regulations:

• Right to Access: You can request a summary of the personal data we hold about you.
• Right to Rectification: You may update or correct inaccurate phone numbers or delivery addresses.
• Right to Erasure: You can request the deletion of your account and personal details, subject to mandatory statutory tax retention obligations.
• Opt-Out of Promotional Alerts: You can unsubscribe from non-essential promotional messages at any time by replying "STOP" or emailing us.

Our website is intended for general audiences. We do not knowingly solicit or collect personal identification from children under the age of 18 without verifiable parental consent. If we discover that personal data from a minor has been collected without parental consent, we take immediate steps to delete the information.

We may update this Privacy Policy from time to time to reflect evolving business practices, service expansions, or new legislative requirements. Any revisions will be published on this page with an updated "Last Updated" timestamp. We encourage you to review this policy periodically.

In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection mandates, the contact details of our designated Grievance Officer are provided below: