Refund & Return Policy — TARAAANG ORGANIC FOOD PVT LTD

01

Quality Assurance & Customer Pledge

Every product bearing the TARAAANG ORGANIC FOOD PVT LTD seal undergoes thorough quality evaluation — from stone-ground spices and wood cold-pressed oils to fresh hot litti roasted over glowing charcoal embers in Barrackpore.

If your package arrives damaged, leaked, or incomplete, we consider it our duty to make it right promptly through instant replacement or a full refund.

02

Fresh Prepared Hot Food Policy

Because hot meals (Bihari Litti Chokha, Baingan Chokha, Organic Thalis, Sattu Coolers) are perishable and cooked to order, they cannot be returned for change of mind once prepared.

restaurant Eligible Fresh Food Scenarios for Replacement/Refund:

Package arrives visibly damaged, severely spilled, or crushed during transit.
Incorrect items delivered compared to your confirmed online order bill.
Missing components (such as chokha, ghee, or chutney not included).

Action required: Please notify our dispatch desk via WhatsApp (+91 98765 43210) within 2 hours of delivery with a clear photo of the delivered container.

03

Packaged Organic Grocery Returns

For shelf-stable packaged products (wood-pressed oils, bilona desi ghee, organic pulses, stone-ground spices, sattu flour), you may request a replacement or refund within 48 hours of package delivery under the following conditions:

Transit Damage: Glass bottle cracked, tin dented/leaked, or outer protective seal broken upon arrival.
Incorrect Product: Wrong weight or wrong SKU delivered.
Expiry/Quality Issue: Product past best-before date or exhibiting unexpected spoilage upon unsealing.

04

How to Request a Replacement or Refund

1

Take Photos / Video

Capture clear photos of the shipping label and damaged item.

2

Send to Support

WhatsApp +91 98765 43210 or email support@taraaangorganic.com.

3

Resolution in 24 Hrs

Our team audits the claim and approves replacement or refund within 24 hours.

05

Refund Methods & Processing Timelines

Once approved, refunds are processed back to your original mode of payment:

Payment Method Used	Refund Mechanism	Turnaround Time
UPI (GPay / PhonePe / Paytm)	Direct UPI Reversal to linked VPA	24 to 48 Hours
Credit / Debit Card	Bank Card Refund Reversal	3 to 5 Business Days
Net Banking	Direct Bank Account Credit	3 to 5 Business Days
Cash on Delivery (if applicable)	Bank Transfer (NEFT/IMPS) / UPI	2 to 3 Business Days

06

Non-Refundable Circumstances

Please note that refunds or replacements cannot be issued in the following circumstances:

Claims submitted after the 48-hour window without supporting photo/video evidence.
Products consumed, opened, or altered without evidence of defect.
Failed delivery due to incorrect address provided by customer or customer refusing phone contact at doorstep.
Minor natural variations in taste, viscosity, or color natural to organic farming.

07

Order Cancellations Before Dispatch

Hot Food Orders: Can be cancelled within 5 minutes of placing the order by calling our hotline immediately. Once the kitchen has fired the hearth or packed the litti, cancellation is not possible.

Packaged Organic Groceries: Can be cancelled at any time before the package is handed over to the courier partner. A 100% full refund is initiated immediately upon cancellation confirmation.

08

Support Desk & Fair Dispute Resolution

We treat every customer query with dignity, empathy, and urgency. If you have an unresolved claim, please contact our escalation desk:

Customer Redressal Team

Phone / WhatsApp: +91 98765 43210 (Mon – Sun: 9:00 AM – 10:00 PM)

Email: support@taraaangorganic.com

Headquarters: Jafarpur, Barrackpore, Kolkata Metropolitan Area, West Bengal – PIN 700121